Humor has a way of breaking down barriers. When a chatbot cracks a clever joke or responds with a witty remark, it suddenly feels less like a machine and more like a companion. A little levity can make a user experience more engaging and less transactional — especially in contexts like customer service, where frustration can run high.
For example, a banking chatbot saying, “I’m not great with jokes, but I can balance your account like a pro,” may bring a smile and reduce tension in a conversation that’s otherwise routine or stressful.